Cookies on our websites

Details of cookies we use and what we use them for.

What are cookies?

A cookie is a tiny file that is saved by your browser when you visit a website. It enables certain information about your visit to be stored by the site.

Some of these cookies are essential in order for a website to run as you expect it to (for example, placing an item in a shopping basket) while others allow us to provide you with a better service (for example, remembering your username and password for you don’t have to retype it every time you visit).

How we use cookies

We use only essential cookies as follows:

  • to remember your username and password so you don’t have to type it each time you visit
  • to make our shopping cart function correctly so you can transact online
  • to run our website analytics tool so we know which content is most popular so we can tailor future content
  • to allow videos to play (via our third party provider Wistia)
  • to allow our LiveChat software to work so you can get live help and support
  • to allow Google Adwords to work correctly


For more details about cookies, visit

The cookies we use

The following types of cookie are used on this site. We don’t list every single cookie used by name – but for each type of cookie we tell you how you can control its use.


For independent information about cookies, visit

How to manage cookies via your browser settings

Visit or use the guidance below.

Establish the type and version of the web browser you use to access the internet

For PCs

Click on ‘Help’ at the top of your browser window and select the ‘About’ option.

For Macs

Click on the Apple menu and select the ‘About’ option.

Choose your preferred settings

Microsoft Internet Explorer

  1. Click on ‘Tools’ at the top of your browser window and select ‘internet options’
  2. Click on the ‘Privacy’ tab
  3. Move the slide to choose your preferred settings

Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser window and select ‘Options’
  2. Then select the Privacy icon in the left-hand panel
  3. Click on Cookies and choose your preferred settings

Google Chrome

  1. Click on ‘Tools’ at the top of your browser window and select ‘Options’
  2. Click the ‘Under the Bonnet’ tab, locate the ‘Privacy’ section, and choose the ‘Content settings’ button
  3. Click the ‘Cookie settings’ tab and choose your preferred settings

All other browsers and/or versions

Please consult your browser online help files, or visit

Updated September 2017